Satash Community Care Project Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respectedtheir privacy and dignity. Staff treated colleagues from other organisations with kindness andrespect.

Feedback from people and their relatives was positive. One relative said, “I cannot say how happy I am that [relative] is here. It is the best thing ever. I know [relative] is cared for, the staff care. It’s a home from home. It’s like a big family.”

Another relative told us, “It is clear that my [relative] is treated kindly and respectfully at all times.” Our observations confirmed these views. Staff interactions with people were warm, genuine and person-centred, creating a welcoming and homely atmosphere throughout the service.

People were supported by a consistent staff team who knew them exceptionally well, enabling trusting relationships to develop and ensuring support was delivered in the way each person preferred. A person told us, “Yes, the staff here are very kind.”

Health and social care professionals were complimentary about the service and staff. One professional said, “I have never found there to be any issues with the care and support provided at all. Resident welfare has always been at the forefront of their service and was reflected by the atmosphere in the home and overall morale when I last inspected the service too.” A social care professional explained, "During my interactions with the team, I have observed a person-centred approach, with staff demonstrating respect for individuals' needs, preferences, and dignity.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s bedrooms reflected personal tastes, for example one person was very keen to show us their room which had been decorated with their favourite football team and personalised with their name. Another person told us, “Yes [I have] a good room. Its green. I chose that.”

There was a real sense of homeliness at Satash, from the décor to the attitudes of staff and the people living there. A staff member told us, “We don’t wear uniforms here, we don’t want them to feel like it’s an institution. We are in these people’s homes.” A person told us, “I have two homes; mum and dad’s home, and this home.” A relative told us, "[Relative] doesn't miss out on anything, [they] go to the pub. [They] are part of society, [they're] not excluded from anything, [they] go to the clubs, go swimming." Celebrations were tailored to each person, with birthdays marked by personalised parties and gifts. In addition, regular themed events were held.

People were given the opportunity to have an annual holiday, either abroad or in the UK. They were also supported to go on holiday with their families, with the help of a member of staff.

This meant people were supported to maintain important relationships and take part in meaningful experiences, which promoted their emotional wellbeing and quality of life.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The registered manager told us, “The plan is always to promote their independence, they go to local shops, we encourage cooking, chopping, they love food shopping.” A member of staff told us, “We encourage people to participate in activities they enjoy and support them in achieving personal goals. For example, I have supported individuals to attend community activities, improve daily living skills, and build confidence in managing everyday tasks.”

People were empowered to influence how the service was delivered, including playing an active role in developing and delivering staff training. All staff completed role specific training, including the Oliver McGowan Mandatory Training on Learning Disability and Autism. Two people using the service volunteered to co-facilitate this training, sharing their lived experiences to help staff better understand autism and deliver truly person centered support. One person said, “I enjoyed doing that.” This meant people were directly shaping staff knowledge, attitudes and practice, ensuring care reflected what mattered most to them.

Care plans reflected people's wishes and promoted their independence. They included the activities people enjoyed and wanted to take part in, as well as activities they did not want to participate in. One person told us, “I don’t like going swimming. I like going [local club]. We get tea and coffee. I like music and parties.”

The promotion of independence was a focus for the service and during the inspection we observed people doing what they wanted, from making themselves a cup of tea, sitting in the garden, watching television and socialising. A relative told us, “Since [relative] has been here, [they] will wash up and put away." One person told us how they enjoyed helping in the kitchen and with gardening. Staff told us this was something they encouraged and supported.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

A staff member told us, “We know the people that live here well. Even from their facial expressions, we know. We know something might not be right, we will raise it.”

Staff adapted communication methods using gestures, symbols and other preferred approaches to ensure people could make choices and express their views. Support was flexible and responsive, with staff recognising changes in mood or anxiety and using personalised strategies such as quiet spaces, music or walks to provide reassurance.

Staff knew people well and recognised early signs that someone may require additional support, enabling them to respond quickly and reduce the risk of distress or deterioration. For example, following one person having a fall, staff ensured they received immediate medical attention and accompanied them to hospital, with their support worker remaining with them throughout to provide reassurance and continuity of care. During the inspection, this person told us how they fell and how staff supported them throughout. Their family also told us how they were informed immediately about the incident and that a member of staff had stayed with their relative throughout the visit to AE.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. There was commitment to the wellbeing of staff. Staff felt able to approach the management team if they were concerned about something or were experiencing challenges. A member of staff told us, “I am looked after as a staff member. They accommodate my needs.”

The service was proactive in their approach to their staff team morale and ensuring the staff felt appreciated and valued. A member of staff told us, “I am proud to be part of Satash Community Care. The service promotes kindness, respect and continuous improvement. I have seen staff consistently put people’s wellbeing first and work together to provide safe, compassionate and person-centred support.” The registered manager told us, “Every month we have a staff member of the month award. For example, we recently gave this award to a member of staff who helped [person] with a bereavement.”

Staff wellbeing was discussed during supervision meetings. A member of staff told us about the registered manager, “She is a good manager. If I need support or guidance I always go to. She always replies to me, even on days off, there is an open door policy.” Staff feedback about working at the service was positive. Comments included, “It feels good working here, very welcoming.”