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Inspection Summary

Overall summary & rating


Updated 21 January 2020

About the service:

Old Raven House is a residential care home. It provides personal care and accommodation for up to 36 older people. There were 33 people living at the service at the time of inspection, some of whom were living with dementia.

People’s experience of using this service:

The home had undergone a change in ownership since our last inspection. There had been changes to the provider, management structure and the systems to monitor quality and safety. This had contributed towards improvements in how staff assessed and monitored risks associated with people’s health and medical conditions.

The registered manager fostered a positive atmosphere and was practically involved in the day to day running of the service. They had a good understanding of their role and responsibilities.

People told us they were happy with the care they received at Old Raven House. There was a homely atmosphere at the service, where people felt comfortable with staff and in their surroundings.

Staff understood people’s needs and were motivated in their role. They treated people with dignity, respect and were patient when they offered support. There were enough staff in place, who had received appropriate training and support in their role.

People’s care reflected their individual needs. This included their preferred daily routines and preferences. They were supported to remain active and take part in a variety of activities on site.

People’s needs were assessed to ensure they received appropriate support with their nutrition, hydration, medicines and healthcare. Risks associated with the environment were safely managed and the home was clean and hygienic.

Some aspects of the homes décor and decoration required refreshing and updating. There were plans in progress to prioritise where this was most needed.

The provider had processes in place to gain appropriate consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had safeguarding policies and procedures in place, which helped to reduce the risk of people suffering abuse or coming to avoidable harm. There were appropriate systems in place to gain feedback and respond to complaints.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was requires improvement (published 5 December 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 January 2020

The service was safe.

Details are in our safe findings below.



Updated 21 January 2020

The service was effective.

Details are in our effective findings below.



Updated 21 January 2020

The service was caring.

Details are in our caring findings below.



Updated 21 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 21 January 2020

The service was well led.

Details are in our well led findings below.