You are here

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF | 80.63 KB

Overview

Inspection carried out on 4 December 2012

During a routine inspection

At the last inspection on 16th January 2012 we found that the provider was non compliant with outcome 10, regulation 15 Safety and suitability of premises. During this inspection we found that the provider had put in place appropriate systems to address our concerns and ensure people living in the home were protected.

Observation of care practices during our inspection confirmed people living in the home were receiving effective, safe and appropriate care which was individualised and designed to meet their specific needs. The care provided was carried out with sensitivity and patience. Staff were able to demonstrate to us they knew the people who used the service well and were aware of their care needs.

We observed people being offered choices about their care and support. Staff discussed with them any options and supported them to make an informed decision

People we spoke with said they had not needed to make a complaint and that they were very happy with the service they had received from the home.