The Care Quality Commission

Archived: John Calvert Court Residential Care Home

John Calvert Court, 158 Milton Crescent,Beaumont Leys, Leicester, Leicestershire, LE67 8PF (0116) 235 4933

Provided and run by:
L H A Support Services

All Inspections

17 April 2012

During an inspection looking at part of the service

We spoke with five people who use the service and observed the care and support people received. People we spoke with said they were happy with the care and support they received and that they found staff to be helpful and supportive. People told us they had the opportunity to take part in meetings where they had the opportunity to talk about the service which included talking about activities.

Two people told us they were not satisfied with the meals provided. We reviewed people's records and observed the lunchtime meal and found areas for improvements that the service needed to make.

People who use the service told us: 'the accommodation is lovely', 'it's a grand home' and 'staff listen to me'..if I say no they don't bother me'. One person told us: - 'I still get the support and care I need here'. Whilst someone else told us 'I'm looked after well.'

21 November 2011

During a routine inspection

People we spoke with in the main said they were cared for and supported well by staff. One person told us they were staying at John Calvert Court on a temporary basis and that staff had not spoken to them about their care and support. People said that they attended meetings in the home where they were encouraged to express their views.

Our observations showed some people made decisions about their day to day lives and moved freely and independently around the home. We saw other people whose health needs meant they were dependent upon staff for all their care needs received little staff attention and were in the main either seated or wandered around with no stimulation or activities provided.