During an assessment under our new approach
Date of assessment: 1 April- 30 May 2025. Happy Family Care Services Limited is a care at home service for older people. The service provides support to 21 people. We undertook this assessment to follow up on concerns identified at the last assessment.
At our last assessment in January 2023, this service was rated requires improvement overall. The key questions for safe, effective and well-led were rated required improvement and the key questions caring and responsive were rated good. At that assessment we found breaches of regulation relating to consent, safe care and treatment and staffing. At this assessment we found the provider had made improvements and they were no longer in breach of regulations.
The provider had a proactive and positive culture of safety with clear systems in place for reporting, investigating and learning from incidents. Lessons were learnt to continually identify and embed good practice. Safe systems of care were established and there were clear safeguarding procedures in place that were followed when needed. Risks to people’s health and safety, which included their environments, were assessed and managed. The provider ensured there were enough suitable staff in place to support people. Staff were supported through an ongoing system of training and supervision. Infection control risks were properly managed and people’s medicines were managed safely.
People’s needs were assessed before they started using the service and on an ongoing basis to ensure they were achieving the best outcomes. The provider worked with other professionals where needed in meeting people’s needs and this included meeting their health goals. Care was provided in accordance with legislation and current standards in line with their valid consent.
The provider had a shared vision in the running and management of the service. The registered manager was capable and passionate about his purpose, which involved setting up a service to meet the unique needs of the Tamil community. He had originally provided a day centre service to older people in his local community and opened this service at the direct request of people he worked with. This included ensuring people’s cultural and language needs were met by staff who understood these. Staff were clear about their roles and responsibilities and told us they felt confident their feedback and concerns were listened to. The provider carried out an ongoing system of audits to ensure improvements were made where needed and professionals spoke positively about their working relationship with the provider.