Last updated 19 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 and 7 July 2016 and was announced. The provider was given 48 hours’ notice because the location provides care in people’s homes and we needed to be sure that the registered manager would be in. The inspection was carried out by one inspector.

Before our inspection we reviewed the information we held about the service. We reviewed notifications of incidents that the provider had sent us since the last inspection. A notification is information about important events, which the service is required to send us by law.

During our inspection we met with nine people who used the service and spoke to seven staff supporting their care. We also spoke with the registered manager.

We looked at four records which related to people’s individual care needs. We viewed five staff recruitment files, training records and records associated with the management of the service. This included policies and procedures, people and staff feedback, meeting minutes, the complaints process, and quality monitoring documents.