Archived: Bright Brains Global Limited

Bright Brains Global Limited is a domiciliary care agency providing personal care and support for people in a supported living setting. The service was currently providing care to 1 person with a learning disability and autism. The service is run from an office in Walderslade area of Kent.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported the person to make decisions following best practice in decision-making. Staff communicated with the person in ways that met their needs.

Right Care:

Staff promoted equality and diversity in their support for the person. They understood the person’s cultural needs and provided culturally appropriate care.

The person received kind and compassionate care. Staff protected and respected the person’s privacy and dignity. They understood and responded to their individual needs.

Staff understood how to protect the person from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture:

Staff knew and understood the person well and were responsive, supporting their aspirations to live a quality life of their choosing.

Staff placed the person’s wishes, needs and rights at the heart of everything they did.

The person received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 January 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.