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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 13 April 2019

About the service:

Tapestry provides care and support to people who live in their own homes. At the time of our visit, they were providing personal care to 23 people.

People’s experience of using this service:

¿People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

¿Staff had attended appropriate training. Regular supervision including spot checks and annual appraisals were completed to ensure that staff were supported to deliver safe care to people using the service.

¿There were sufficient numbers of staff to meet people’s needs and safe recruitment practices were in place.

¿There were systems in place to make sure people received their medicines safely. People were supported with their nutritional and hydration needs.

¿People received care and support which was personalised to their wishes and responsive to their needs. Before a person started to use the service, an assessment of their abilities and needs was undertaken. Risk assessments were in place to ensure people’s safety. Regular reviews of people’s care took place.

¿People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿People's preferences, likes, dislikes and diverse needs had been recorded and care and support had been provided in accordance with their wishes. Staff encouraged people’s independence when providing care and support to them. People were supported with a wide variety of their preferred social activities and interests.

¿People and relatives felt the service was run well. Staff also felt supported by the manager. They had a good understanding of the ethos of the service and demonstrated a clear understanding of what was expected of them.

¿There was a range of effective audit and quality assurance procedures in place. These were used as a means of identifying areas for improvement and where good practice had been established. The provider took account of complaints and comments to improve the service.

Rating at last inspection:

Good (report published 22 September 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 13 April 2019

The service remains safe.

Effective

Good

Updated 13 April 2019

The service remains effective.

Caring

Good

Updated 13 April 2019

The service remains caring.

Responsive

Good

Updated 13 April 2019

The service remains responsive.

Well-led

Good

Updated 13 April 2019

The service remains well-led.