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All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 10 April 2014
Inspection Report published 10 April 2014 PDF | 231.63 KB

Overview

Inspection carried out on 4 February 2014

During a routine inspection

We found that people and their relatives were involved in discussions about their care and support and how it was delivered by care workers. They told us that they were treated with respect and their consent was sought before any care was delivered. People's needs were assessed. Their care and support was planned and delivered in line with their individual care plan which outlined their individual needs. It included their personal care tasks, risk assessments and well being. One person told us �they always listen to me, we have a good chat.� A relative said "we were involved initially for the assessment and the care plan and they follow it. She (mum) is quite happy with the carers and we are well pleased."

Staff were appropriately supported by the manager or care co-ordinator to deliver care and support to people safely and to an appropriate standard by providing supervision, appraisal and appropriate training. People who used the service and their representatives were asked for their views about the care and support provided by the service. We found that records were easily accessible, up to date and were stored securely.