Updated 18 February 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by two inspectors. One inspector visited the service on 28 January 2022 and the other inspector visited the service on 4 February 2022. An Expert by Experience then contacted relatives of people who use the service via telephone on 7 February 2022. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Parkmanor Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
For the targeted infection prevention and control inspection on 28 January 2022 we gave the service 24 hours’ notice of the inspection in line with our current regulatory approach. The focused inspection on 4 February 2022 was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection and sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with six relatives of people who use the service about their experience of the care provided. We spoke with ten members of staff including the registered manager, the director of compliance, the clinical lead, two nurses, two care workers, the maintenance person, the chef and the administration assistant.
We reviewed a range of records. This included three people’s care records and six people’s medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed, including policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate evidence found and reviewed further evidence the provider submitted, including cleaning schedules and action plans.