Background to this inspection
Updated
11 August 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by two inspectors, a specialist advisor, and two experts by experience. A specialist advisor is a person with professional expertise in care and/or nursing. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Jasmine Court is a ‘care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.
During the inspection
We spent time with people in three of the six units at the service and saw them interact with staff and take part in activities. We spoke with the registered manager, senior home manager, clinical lead, activities co-ordinator, two care workers, and two care team leaders. We also spoke with 14 relatives and a visiting health care professional by telephone.
We reviewed a range of records including people’s care records and a sample of medicines records. We also looked at a variety of records relating to the management of the service including audits, policies and procedures, and infection control documentation.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
11 August 2021
About the service
Jasmine Court provides accommodation, nursing and personal care for up to 66 adults with needs relating to dementia, physical disabilities, and mental health. It specialises in the care of people with complex needs. The service is divided into six separate units over three floors. At the time of our inspection visit there were 47 people using the service.
People’s experience of using this service and what we found
The service was well-staffed, and people received prompt, quality care. Relatives said the staff were patient and understood their family members. A relative told us, “[Person] is happy and the staff have been doing an incredible job looking after them during the COVID-19 pandemic.”
Staff cared for people safely. They understood people’s needs and how to protect them from harm. The premises were cleaned to a high standard and the provider had good infection control systems in place to protect people, visitors and staff.
Some improvements were needed to the way medicines were managed at the service. We have made a recommendation to the provider about this.
The service provided residential and nursing care and people’s healthcare needs were met. A relative said, “The two nurses I deal with are both outstanding human beings and whenever I’ve raised a concern, they’ve been on to it straight away.”
People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Relatives said their family members had improved mentally and physically since coming to the service. A relative told us, “[Person] seems to have come to life since coming from a previous home. The staff are all amazing. I would recommend this home to anyone.”
The registered manager led the service with kindness and compassion and knew all the people using the service well. A visiting healthcare professional said, “The management are very knowledgeable and person-centred. They are caring towards residents and families and they’re well organised.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 14 May 2019) and there were four breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Jasmine Court on our website at www.cqc.org.uk