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Inspection Summary


Overall summary & rating

Good

Updated 10 March 2020

About the service

The Hall provides accommodation, nursing and personal care for up to 19 people diagnosed with a mental illness. There were 15 people using the service at the time of our inspection.

People’s experience of using this service and what we found

Staff knew the people they supported well and were caring and compassionate towards them. A person said, “I like living here because the staff work hard and are nice and kind.” Staff involved people in decisions about their care and supported them to be independent and achieve their potential.

People felt safe using the service and staff understood where people were at risk and what to do to minimise this. The home was well-staffed to ensure people’s needs were met. People had their medicines on time and how they wanted them. All areas of the home were clean, tidy and fresh. Accidents and incidents were analysed and the findings used to improve the care provided.

Staff completed a range of essential and specialist training courses to enable them to support people effectively. They worked closely with healthcare professionals to ensure people’s physical health needs were identified and met.

People’s liked the food served and their dietary needs were met. A person said, “The food is good, we get a choice.” The home catered for a variety of diets including vegetarian and gluten-free.

People had activity care plans and the opportunity to take part in group and one-to-one activities. People said they enjoyed the exercise classes run by the home’s occupational therapists. People’s diversity needs were met and the home celebrated cultural and religious festivals and events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home provided good-quality personalised care that achieved positive outcomes for people. A person said, “This place gets you better both mentally and physically.” The register manager was well-organised, effective and approachable. The provider and senior staff carried out a range of quality assurance checks and audits to ensure the home was running safely and effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (based on an inspection on 21 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 March 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 10 March 2020

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 10 March 2020

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 10 March 2020

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 10 March 2020

The service was well-led

Details are in our Well-Led findings below.