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Thornham Grove Care Home Good

Inspection Summary

Overall summary & rating


Updated 26 January 2019

About the service:

Thornham Grove is a registered care service providing care for up to 34 older people. It is situated in the centre of Ibstock. The accommodation is all on the ground floor. On the day of our inspection visit there were 25 people using the service.

What life is like for people using this service:

People told us they felt safe at the home. They said having staff nearby and their own belongings in their bedroom, made them feels safe. Staff knew how to protect people from harm. The home was well-staffed and people said staff came quickly when they rang their call bells. People had their medicines on time. The home was clean, tidy and fresh.

The staff were skilled and well-trained and provided good quality care and support. People made many positive comments about the food and said their favourite dishes served. Staff made sure people saw their GPs and other healthcare professionals when they needed to. People said they liked the way the with home was decorated. Two people said the call bells were too loud and the managers said they would address this.

The staff treated people with kindness and respect. They remembered people’s birthdays and brought them cards and presents and treated them like their own family members. Relatives could visit the home at any time and were made welcome by staff. People were encouraged and supported to be independent. For example, one person made their own tea in one of the kitchenettes and two people kept pets.

Activities were a big part of life at the home. We saw a bakery session in progress where people were enjoying decorating biscuits. The provider and managers ensured information was provided to people in a way they found accessible. For example, the home used pictorial menus and cards to support people to make choices and take part in activities. People told us that if they had any complaints about the service they would tell the managers or staff.

People told us they were happy living at the home and felt well-cared for. The environment was welcoming with lots for people, relatives and other visitors to look at including information on dignity, the Mental Capacity Act, staff awards, and photographs of activities taking place. The home had a comprehensive audit system in place which led to improvements being made to the service where necessary.

More Information is in the detailed findings below.

Rating at last inspection: Good (report published on 15 June 2016)

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Inspection areas



Updated 26 January 2019

The service was safe

Details are in our Safe findings below.



Updated 26 January 2019

The service was effective

Details are in our Effective findings below.



Updated 26 January 2019

The service was caring

Details are in our Caring findings below.



Updated 26 January 2019

The service was responsive

Details are in our Responsive findings below.



Updated 26 January 2019

The service was well-led

Details are in our Well-Led findings below.