• Care Home
  • Care home

Archived: Capri

Overall: Good read more about inspection ratings

48 St Johns Road, Sandown, Isle of Wight, PO36 8HE (01983) 402314

Provided and run by:
Isle of Wight Care Limited

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Background to this inspection

Updated 20 February 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 17 and 21 January 2019 and was unannounced. The inspection was carried out by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We reviewed the information in the PIR, along with other records we held about the service including previous inspection reports and notifications. A notification is information about important events which the provider is required to tell the Care Quality Commission about by law.

We spoke with four people living at the home and engaged with one other. We spoke with the registered manager and four care staff. We also received feedback from a visiting professional. We looked at care plans and associated records for three people, records relating to staff recruitment, training and support, records of accidents and incidents, policies and procedures and quality assurance.

The home was last inspected in January 2018 when it was rated as ‘Requires Improvement’ overall with breaches of Regulation 12, 17 and 18 of the Health and Social Care Act 2008 and Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.

Overall inspection

Good

Updated 20 February 2019

The inspection took place on 17 and 21 January 2019 and was unannounced.

Capri is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Capri is registered to provide accommodation for up to nine people and supports older people, some of whom are living with dementia, a physical disability or a mental health need. At the time of our inspection, there were seven people living in the service.

There was a registered manager at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection, in January 2018, the service was rated as Requires Improvement overall with breaches of Regulation 12, 17 and 18 of the Health and Social Care Act 2008 and Regular 18 of the Care Quality Commission (Registration) Regulations 2009. We identified concerns relating to the failure to safely manage environmental risks within the home, the failure to ensure staff were suitably qualified and had the skills required to carry out their roles and a lack of effective systems to monitor the quality of the service. We also identified that the provider had failed to notify the CQC of significant events, in line with their registration. At this inspection, we found action had been taken to address these issues, and there were no longer any breaches of regulation.

Individual and environmental risks were managed effectively. Risk assessments identified risks to people and provided clear guidance to staff on how risks should be managed and mitigated.

People felt safe living at Capri. Staff knew how to keep people safe and how to identify, prevent and report abuse. They engaged appropriately with the local safeguarding authority.

Thorough staff recruitment checks were carried out when a new staff member started working for the service. There were enough staff available to keep people safe at all times.

There were robust systems in place to ensure the safe management of medicines. People were supported to receive their medicines by staff who had been trained appropriately and medicine administration records were completed accurately.

Staff received a variety of training and demonstrated knowledge, skill and competence to support people effectively. Staff were supported appropriately by the registered manager.

People had access to health and social care professionals where required and staff worked together co-operatively and efficiently.

People were supported by staff with their nutritional and hydration needs. People were offered choice at mealtimes and menus contained a variety of nutrition and healthy foods.

People were cared for with kindness and compassion. Staff had developed positive relationships with people and knew what mattered most to them.

Staff took action to protect people’s dignity and privacy at all times and encouraged people to be independent with all aspects of their daily routines where possible.

People had a clear, detailed and person-centred care plan in place, which guided staff on the most appropriate way to support them.

The service had a clear process in place to deal with complaints to ensure they were dealt with in a timely and effective manner.

There were appropriate auditing systems in place, which ensured that issues were acted upon and ideas for improvement were responded too.

People, their relatives, visitors and staff members commented positively on the leadership of the service and felt that the service was well-led. The provider was engaged with the running of the service and was approachable to people and staff.