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Archived: Pitchill House Nursing Home

The provider of this service changed - see new profile


Inspection carried out on 15 August 2011

During an inspection in response to concerns

Before we visited the service a relative wrote to us and told us they were concerned about the lack of management. They told us, �The staff seem to be doing their best but with nobody in charge or taking responsibility I feel that the residents are at risk. Already standards are dropping and I believe that it is only a matter of time before something serious happens.�

There were 43 people living at Pitchill on the day of our visit. We spoke with six people who were using the service and one relative.

People were complimentary about the staff. They told us they were friendly and helpful. One person said they were �thankful for the companionship� given by staff.

The people we spoke with told us they did not have any concerns, they were satisfied with the service.

We talked with the administrator, two registered nurses and a relief manager.

We had a telephone discussion with the provider�s service quality advisor, who was providing cover for the annual leave of the area manager. Before we completed our visit arrangements had been confirmed for a manager to be in the home Monday to Friday with �on call� provision at weekends.