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Archived: Botham Hall

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Reports


Inspection carried out on 5 May 2011

During a routine inspection

People told us that there were staff about if they needed them, their needs were quickly attended to and the staff were always pleasant.

They told us that they liked their bedrooms and the layout of the home. People said that they enjoyed being able to have the option of having time alone as well as sitting with others in communal areas.

People said that they felt �very safe� at the home, and �The manager is very good to us all�. They said that they knew how to raise any concerns or make a complaint but had never had to do so. They also said they would have total confidence that any issues would be properly dealt with.

Comments include:

�I receive lovely care here. They get me whatever I ask for and are so attentive�.

�It�s a lovely place to be. They can�t do enough for you�.

�What I like is that I only have to press a buzzer and staff are there for you straight away� and �I like the activities, I showed other people how to make a blanket�.

Relatives said that the staff keep them up to date with their relative�s progress and notified them of any changes or concerns.

Further comments from relatives include:

�I wished I had moved my mum here 6 months earlier�.

�I feel all needs are catered for�.

�The staff are lovely and very accommodating�.

�The home is always clean�.

A health professional who was visiting the home at the time of the visit spoke very positively about the home. Their comments included, �This is one of the best homes in the area. Staff are really good with all the people who live at the home. Staff are accommodating when we visit and always know the reasons why we are there. There is always the necessary equipment available and lots of activities going on. What I especially like is that people can have fruit between mealtimes and there are always drinks available for people to have�.

Reports under our old system of regulation (including those from before CQC was created)