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Archived: Romford Grange Nursing Home

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Reports


Inspection carried out on 15 August 2011

During a routine inspection

People told us they looked forward to having visits from family and friends as there was nothing to do all day. People said “we just sit around”, “we have breakfast, lunch and supper and it’s back to bed again”.

We saw that several people sat for over four hours in a wheelchair. We asked if this was usual and whether they were comfortable. We were told that they were uncomfortable but the alternative was to sit on an unclean lounge chair.

We spent most of the afternoon talking with people who seemed eager to talk. During the afternoon bingo and a games sessions was arranged by the care workers, which people seemed to enjoy.

Visitors told us that they thought their relatives were well cared for and were treated with respect. They said, the staff were very good but people would benefit from more stimulation.

People said they did not get a choice about what time they got up or went to bed.

People told us the lighting in the home was very dull, particularly in the lounge of an evening when they were trying to knit or read.

The manager had brought a dog into the home which people seemed to take pleasure in.