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Archived: Mildred Avenue Good

Inspection Summary

Overall summary & rating


Updated 31 May 2019

About the service: Mildred Avenue is a care home. Mildred Avenue provides a service for up to six adults with a learning disability. At the time of the inspection there were four people living at the service.

Accommodation is provided in one large detached two storey house and over two floors. People have access to communal areas.

People’s experience of using this service:

Some people who lived at the home were able to communicate verbally. For people who were unable to speak to us, we observed staff supported them with a range of communication aids, which included sign language and interpreting people’s body language with regards to meeting their needs and wishes.

People who lived at the service were safe. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed. There were systems in place to monitor incidents and accidents and learn from these.

Staff were competent and knew the people they supported well. People’s care, health and cultural needs were identified so staff could meet these. People had their nutritional needs met. People were supported to maintain good health. Staff made referrals to health professionals when required. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

People received care from staff who were kind and caring. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences. One relative said, “[name] loves living at Mildred Avenue as it’s like home from home, the best of both worlds.”

We found that care plans had improved since the last inspection was carried out and now gave a comprehensive picture and record of how people would like their needs met. People took part in a range of group and one-to-one activities depending on their preferences. Information was displayed on how to make a complaint and in a pictorial format, that could be easily understood. Relatives also told us they knew how to complain.

At the last inspection the service did not have a registered manager in post. However, at this inspection we found that a manager had been appointed and registered with the Commission in July 2018. People, visitors and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. The registered manager and staff worked in partnership with other agencies to ensure people got the care and support they needed. One staff member said, "I think [manager] is a very competent and professional. They are one of us and make us feel valued and respected for the job we all do.”

Rating at last inspection: Requires Improvement (report published 25 April 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 31 May 2019

The service was safe

Details are in our Safe findings below.



Updated 31 May 2019

The service was effective

Details are in our Effective findings below.



Updated 31 May 2019

The service was caring

Details are in our Caring findings below.



Updated 31 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 31 May 2019

The service was well-led

Details are in our Well- Led findings below.