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Archived: Mildred Avenue Good

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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 31 January 2014
Inspection Report published 31 January 2014 PDF | 76.91 KB


Inspection carried out on 7 January 2014

During a routine inspection

We saw people�s privacy and dignity had been upheld and respected. People were given the opportunity to be involved in decisions about the home and their views were taken into account. People we spoke with were happy with the service they had received. People told us that staff supported them to do the thing that they liked to do.

We found that care plans were not kept in any particular order and peoples individual support needs files had not always been updated to reflect people�s needs. Staff were not always given clear guidelines on how to support people who sometime displayed challenging behaviour. Risk assessments had been undertaken and a record of people�s health visits had been kept.

The provider did not always follow their recruitment process to ensure that staff were suitable to work in the home. Staff did not always receive their annual appraisal to ensure that they were given the opportunity to discuss any concerns and/or their personal development. We also that staff and peoples records were stored in a secure and safe way.