Background to this inspection
Updated
10 April 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: This inspection was carried out by one adult social care inspector.
Service and service type: Caretech Community Services (No 2) Limited – 88 Park Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Caretech Community Services (No 2) Limited – 88 Park Road can accommodate up to five people in one adapted building.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This inspection was unannounced.
What we did: Prior to the inspection, we reviewed the information that we held about the service and the provider including notifications affecting the safety and well-being of people who used the service. We reviewed the Provider Information Return (PIR) which the provider had sent to us. A PIR is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make.
During the inspection we spoke with three people using the service and three relatives to obtain their feedback on the care and support that they and their relative received. We also had written feedback from two relatives. We also observed interactions between people and care staff. We also spoke with the registered manager and four care staff.
We looked at the care records of four people who used the service and medicines administration records (MARs) and medicines supplies for five people. We also looked at the personnel and training files of five staff members. Other documents that we looked at included risk assessments, staff meeting minutes, handover notes, quality audits and certain policies and procedures.
Updated
10 April 2019
About the service: Caretech Community Services (No2) Limited – 88 Park Road is a residential care home that provides accommodation and personal care. At the time of the inspection, five people with a learning disability and/or autism were living at the service. Some people who used the service also had a physical disability.
People’s experience of using this service: People were seen to be happy and settled living at the service. People knew the care staff that supported them and were confident in approaching them with their needs.
Care staff knew people really well and communicated with them in ways which promoted their voice and independence where possible.
We observed caring interactions between people and care staff. People had established positive relationships with the care staff that supported them.
Feedback from relatives was overwhelmingly positive. They told us that they felt reassured that their relatives were safe and well cared for at the service.
Risks associated with people’s health and care needs had been assessed with clear guidance for staff on how to minimise the risk and keep people safe.
All staff working at the service understood their responsibilities around identifying and reporting their concerns, if they thought people were being abused.
People received their medicines safely, as prescribed. Policies and procedures in place supported this.
We saw sufficient numbers of staff available to support people safely. Recruitment processes in place ensured that only those staff assessed as safe to work with vulnerable adults were employed.
Care plans were person centred and detailed, giving in-depth information about the person, their life, how they wished to be supported and their future goals.
A variety of regular support mechanisms were in place for staff members which included induction, regular training, supervisions and annual appraisals.
People had good health care support. Staff worked in partnership with health and care professionals.
People and relatives were positive about the food choices on offer. People’s specialist and cultural dietary needs were met where appropriate.
Relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.
Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.
More information is in the detailed findings below.
Rating at last inspection: At the last inspection the service was rated Good (report published September 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.