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Inspection Summary


Overall summary & rating

Good

Updated 20 November 2019

About the service

South Park Care Home provides accommodation, nursing and personal care for up to 80

People across two separate wings. One of the wings specialises in providing care to people living with dementia. At the time of the inspection, there were 70 people living in the home.

People’s experience of using this service and what we found

Staff kept people safe from risk of abuse and avoidable harm. There were systems in place to respond quickly to accidents and incidents and lessons were learnt when things went wrong. People told us they received their medicines as prescribed.

People’s needs were thoroughly assessed, and staff made prompt referrals to external agencies when people’s needs changed. They applied their knowledge and skills to achieve good outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was warm and welcoming. People benefited from a range of facilities, including a mock pub, café and cinema room.

Staff were kind and compassionate and demonstrated a genuine desire to provide high-quality, person-centred care. People and relatives were united in their positive feedback about the caring nature of staff.

There was a robust governance frame work in place and clear lines of accountability.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 4 April October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 November 2019

The service was well-led.

Details are in our well-Led findings below.