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Inspection Summary

Overall summary & rating


Updated 10 May 2019

About the service:

Harbour Care Home provides accommodation and personal care for up to 12 people with mental health needs. At the time of the inspection there were eight people living at the service. This service also provided care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. There were seven people receiving a regulated activity. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

People’s experience of using this service:

•The service enabled people to receive care whilst enabling them to lead more independent lives. One person told us, “I like it here. Staff help me do things, they listen to me.”

•People had good relationships with staff, who were knowledgeable of their physical and emotional needs, as well as likes, dislikes and interests. Staff were responsive to changes in people's health needs. If needed, they sought advice from relevant professionals.

•People felt safe living at the service. “I really feel safe here”, one person told us.

•People were encouraged to be as independent as possible. People had goals to aim for.

•People felt comfortable raising any complaints with staff and the registered manager.

•People were fully involved in their care planning and received information in a way that they understood.

•People were protected from the spread of infection and medicines were stored and managed safely.

•People were asked feedback about the service they received.

•People found the registered manager approachable and supportive.

Rating at last inspection: This service was rated, “Good” at the last inspection. (20 January 2017)

Why we inspected: This was a planned comprehensive inspection to check the service remained Good.

Follow up: We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service continues to maintain a Good rating.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 May 2019

The service was safe

Details are in our Safe findings below



Updated 10 May 2019

The service was effective

Details are in our Effective findings below



Updated 10 May 2019

The service was caring

Details are in our Caring findings below



Updated 10 May 2019

The service was responsive

Details are in our Responsive findings below



Updated 10 May 2019

The service was well-led

Details are in our Well-led findings below