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Inspection report

Date of Inspection: 28 November 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff spoken with demonstrated through discussion and observation skills to carry out their role. This was supported by structured and completed training which protected people who use the service from risk and supported them with their needs.

Overall, we found that Harbour Care Home was meeting this essential standard.

User experience

People that use the service told us there was a consistent staff team that created a pleasant atmosphere in the home and that the staff were competent and knew how to care for them safely. One person said the staff are very approachable, staff work to provide good care and they had no concerns.

Other evidence

Staff spoken with demonstrated through discussion skills to carry out their role. Records viewed showed the majority of staff had received training in core courses namely, safeguarding adults, manual handling, First Aid and fire.

Staff said they felt supported by the training to carry out their role and received regular one to one supervision.

Members of staff had a full in house induction when they started working at the home. A foundation induction programme that follows the element of national guidance for care homes issued by Skills for Care (a national government training agency) was also in place. However training had not been delivered in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguarding (safeguards to protect loss of freedom and rights).