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Inspection report

Date of Inspection: 28 November 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People were involved in decisions about their care and support. Thier privacy and dignity was respected and their independence encouraged.

Overall, we found that Harbour Care Home was meeting this essential standard.

User experience

Some people told us how they had talked about their care to the manager when they first arrived in the home. They said that they had been asked what they liked and disliked. They said there were given lots of choice, around what they would like to do. They talked about the activities in the home and going out into the community.

People said the staff were always polite and when asked if staff upheld their privacy and dignity. Comments were as follows “Yes”, and “No concerns or worries”, “feel staff treat me well”, “If I have a problem I talk to staff”.

Other evidence

People spoken with confirmed they were able to make decisions about their day to day care. We saw that people were treated with dignity and their privacy was respected. Staff were seen during the day offering people choices and being given time to make decisions. People who use services had the opportunity to be asked about and take part in all aspects of life within the service as they wished or their capacity allowed.

Discussions with staff showed their commitment to making sure that people were always treated as individuals and were encouraged to express their views about their care. Staff demonstrated through conversation that the people who use the service were treated with respect and dignity.