Summerfield Rest Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment were effective by assessing and reviewing their health, preferences and communication needs before they moved into the service. Assessments were clear, used to inform care planning and reviewed and updated regularly when anything changed. Staff used recognised tools to monitor changes in people’s weight and their level of risk for health conditions such as skin damage. Relatives said staff understood their family members well, and this helped people settle and feel secure.

The provider planned and delivered care with people in line with recognised good practice. Care plans showed what people needed and were based on clinical advice. Staff asked health professionals for advice when people’s needs changed and added this to people’s daily support. This helped keep care consistent. Staff explained how they used guidance about people’s health needs to minimise the risk of incidents and to give people the right support.

The provider worked well across teams and shared information so people did not need to repeat their story. Staff and external professionals such as GP’s, dentists and opticians visited when needed. Information was shared amongst the team through daily handovers and daily notes so care continued smoothly. Staff reported they worked well together and supported each other, particularly during busy times or times of change.

The provider helped people manage their health and wellbeing so they could stay as independent as possible. They liaised with health professionals for advice on areas such as safe mobility equipment or safe eating and drinking guidance. People were offered snacks and drinks through the day, and the chef provided alternatives when someone struggled to eat certain foods. Relatives said people were happier and more active since moving in. Food was flexible and people could choose what they preferred. One relative said, "This may sound silly but because they know my [family member] and they struggle to eat properly, staff will always get them their favourite jam sandwiches.” This helped to ensure people were getting enough calories and maintaining a safe weight.
 

The provider monitored people’s care to improve it and checked outcomes were positive. Reviews of the quality of care being delivered and people’s experiences informed improvement plans which continually updated practice. This ensured care was delivered in ways people preferred which helped them to feel confident and in control of their care. A relative told us, "My [family member] is much happier even though they did not want to be away from home. They now interact and laugh a lot."

The provider told people about their rights around consent and respected these rights.
Consent was recorded in care plans and checked before care and before medicines were administered. Mental capacity assessments had improved and included more detail about how people were supported and who else was involved and information shared in ways people could understand.