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Butterfly Days Limited

Overall: Good read more about inspection ratings

Unit 2 Dunne House, Colville Road Works, Colville Road, Lowestoft, NR33 9QS (01502) 391411

Provided and run by:
Butterfly Days Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Butterfly Days Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Butterfly Days Limited, you can give feedback on this service.

4 April 2023

During a routine inspection

About the service

Butterfly Days Limited is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 16 people receiving personal care from the service.

People’s experience of using this service and what we found

People told us they felt safe when carers visited them and the service they received helped them to keep safe and manage risks. The service carried out risk assessments and put in place measures to reduce the risk of people coming to harm.

People told us staff were kind, caring and thoughtful and that they benefitted from having a group of regular carers whom they knew well.

There were sufficient numbers of staff to meet the needs of the people using the service. Staff were recruited safely and had appropriate training for the role.

Medicines were administered, managed and monitored safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they knew how to make complaints and felt confident that the service would act on these. There was a suitable complaints policy in place and a system for investigating and responding to these.

There were robust systems in place to oversee the quality of the service and ensure people received consistent high-quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This is the first inspection of this service which registered on 9 February 2022.

Rating at last inspection

This is the first inspection of this service which registered on 9 February 2022.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.