Our current view of the service
Updated
15 April 2026
Date of Assessment: 27 April to 6 May 2026. This assessment was prompted by a review of the information we held about the service. Richmoe Healthcare provides care and support for adults of a broad range of ages, including people with physical disabilities and complex health needs. Not everyone who used the service was receiving the regulated activities of personal care or treatment of disease, disorder or injury. At the time of our inspection, they were supporting 41 people, who were in receipt of regulated care. This was our first inspection of the service.
People received good-quality care that promoted positive outcomes, including maintaining independence, managing health conditions, and support to access healthcare services.
The provider supported both older people and those with complex health needs in their own homes. People’s needs were clearly outlined in their care plans, and staff had received training in specialist areas when supporting with care tasks related to the management of health and medical conditions.
The registered manager and senior staff were actively involved in the day-to-day running of the service. They understood people’s needs well, supported staff to improve their practice, and acted to promote continuity and consistency in people’s care.
The registered manager held qualifications relevant to the regulated activity of Treatment of Disease Disorder or Injury and demonstrated a clear understanding of their role and regulatory responsibilities.
The provider had effective systems in place to monitor and improve the quality of care. These included an electronic system to monitor care in ‘real time’ and regular audits of care records to identify trends and areas for improvement.
Where the provider received feedback from people or stakeholders that improvements were required, the registered manager was receptive, making changes to systems and individual care arrangements as needed.
The service was registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
People's experience of the service
Updated
15 April 2026
Overall, people were happy with the standard of support they received from staff. They told us staff were professional and completed tasks set out in their care plans. Comments included, “In the mornings they (staff) give me a wash and help me to dress. They are very good” and “I am happy with the service, and I do not really think they could do anything better. They stay as long as they should.” People told us they felt safe receiving care from staff. One person said, “I feel safe, I am happy with them (staff) coming into my house.”
People told us they had consistency in care call timings and staffing allocation. They said the provider was receptive to feedback if they had issues in these areas and made changes in response. Comments included, “They altered their timings as some were too early; this was sorted out easily”, “I did make a complaint in the middle of last year because things were running less smoothly. They were very responsive and listened to me” and “They have never missed a call, and I know who is coming.”
People told us the provider considered their preferences around staff, adjusting staffing arrangements when needed. Comments included, “I don’t want a male carer for the shower, and they have never sent one.” Some people felt certain staff were more competent than others. They said in these instances they contacted the registered manager who addressed these concerns. One person told us, “Some staff are definitely better than others. I told them (the provider) staff could do with more training. The registered manager came out to discuss; it has got better since.”
People said they participated in planning and reviewing their care. Comments included, “(The registered manager) came out and did the assessment and got the gist of everything that was needed” and “I was involved in the assessment, and they have sent me a copy of the care plan.”
People told us the registered manager was approachable, responsive, and supportive. Comments included, “A couple of times the carer went sick and the manager came out instead,” “For the first 2 days the registered manager came out to show the carer how things should be done” and “I get on well with the registered manager. They are approachable and kind.”
People told us that staff were kind and caring. They said they had formed positive working relationships with them. Comments included, “They (staff) seem pleasant and I get on with them” and “They are kind and caring and we have got to know them.”
People told us care was flexible and arranged around their needs. Comments included, “They (staff) take me to see the GP, and they adjust their hours accordingly. I have never missed an appointment.”