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Inspection Summary


Overall summary & rating

Requires improvement

Updated 1 August 2019

About the service:

Pendle View is a residential care home which provides accommodation and personal care to up to six people with mental health support needs. At the time of the inspection, four people were living at the home.

People’s experience of using this service:

People were happy with the care and support provided by the service. However, we found some areas needed to be improved.

Some areas of the home were not clean and people were not protected from the risks associated with poor infection control practices. The provider followed safe processes when recruiting new staff. The service managed people's medicines and risks to people’s health and wellbeing in a safe way. People were happy with staffing levels at the home.

Staff supported people in a way which met their needs. Staff were happy with the induction and training provided by the service. The service supported people in line with the Mental Capacity Act 2005 and applied to the local authority for authorisation when people needed to be deprived of their liberty to keep them safe. Staff supported people to meet their dietary and healthcare needs and referred people to community professionals when they needed extra support.

People liked the staff who supported them. Staff considered people’s diversity and respected their right to privacy and dignity. They encouraged people to be independent when it was safe to do so. Staff encouraged people to make decisions about their support and their everyday lives. People had access to advocacy services.

Staff supported people in a way which reflected their needs, risks and preferences. Staff supported people to follow their interests and take part in a variety of activities inside and outside the home. Complaints had been managed in line with the complaints policy and people felt able to raise concerns with staff or management..

There was a lack of effective oversight of the service by the provider. Audits and checks of the home were not always accurate and improvements identified as necessary, were not always made in a timely way. There was not always a senior member of staff on duty to ensure people were supported as they should be. The service worked in partnership with a variety of community agencies. Staff sought people’s views about their support and took action in response to many of their comments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated good (published 7 December 2016).

Why we inspected:

This was a planned inspection based on the previous rating.

During this inspection we identified a breach of the regulations relating to the cleanliness of the premises and the lack of effective oversight of the service by the provider.

Please see the action we have told the provider to take at the end of this report.

Follow up:

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will monitor the progress of the improvements, working alongside the provider and local authority. We will return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 1 August 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 1 August 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 1 August 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 1 August 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 1 August 2019

The service was not always well-led.

Details are in our Well-Led findings below.