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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF | 75.61 KB

Overview

Inspection carried out on 25 September 2013

During a routine inspection

People using the service told us they were satisfied with the care and support they received at Pendle View. We spoke with two people, one said, “Everything is okay”.

People were being involved as far as possible in making decisions about matters which affected them. They were supported to make choices and develop independent living skills.

People were supported to access resources and activities within the community and keep in touch with others.

People were getting support with healthcare needs and they had access to on-going support from health care professionals.

People were provided with safe, comfortable and pleasant accommodation.

We found the staff training and development was sufficient in ensuring people received effective care and support.

There were systems in place to help support people to make complaints and raise concerns. However, we found procedures needed updating to make sure people had the correct information.