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Inspection report

Date of Inspection: 16 July 2014
Date of Publication: 20 August 2014
Inspection Report published 20 August 2014 PDF | 84.06 KB


Inspection carried out on 16 July 2014

During a routine inspection

During this inspection we spoke with three people who used the service. We spoke with the registered manager, team leader and four care workers.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

• Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well-led?

This is a summary of what we found:

Is the service safe?

People who used the service told us they were satisfied with the support they experienced at Pendle View. They told us, “I think we get good support” and “I am happy with the service”.

People using the service told us they had no worries or concerns about their care and support. They made the following comments: “I feel safe here” and “There’s no bad treatment”.

There were enough care workers to make sure people got the support they needed in line with their care package.

Is the service effective?

People were involved in discussions about their care and on-going reviews. The service worked well with others and arrangements were in place to share information. However, some progress was needed to make sure all risks were appropriately communicated.

Arrangements were in place for care workers to develop their skills and receive appropriate training. Staff were being supervised and had opportunity to discuss work practices.

Is the service caring?

People spoken with told us they were satisfied with care and support they experienced at Pendle View. One person told us, “It’s alright”.

People told us they were happy with the care workers. They said, “I really like the staff” and “They are nice”. We observed some positive interactions between people using the service and staff.

Is the service responsive?

Arrangements were in place to review people's needs and abilities. This meant their individual needs and choices were being be considered and planned for.

Care workers spoken with were aware of the emergency procedures, including contacting health care services and reporting matters to the management team as needed.

Is the service well-led?

The service had a registered manager responsible for the day to day operation of the service and a team leader. Care workers spoken with described the managers as supportive and approachable.

We found people were involved with decisions which affected them informally on a daily basis. Residents meetings were being held and people had been invited to complete satisfaction surveys for their views on the service.

There were systems in place to assess and monitor how care and support was provided, and to monitor the quality of the service. However we found the checking systems for people supported in their own homes needed further development.