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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is not fully compliant with this outcome. We have a minor concern as some staff were administering medicines without appropriate training; however further training had been planned to ensure staff had the necessary skills and competencies.

User experience

One person told us that she received her medication at the right time.

Other evidence

During the site visit we were told that clear procedures were in place to support staff with the safe management of medicines.

We found that some staff who administered medicines had not yet received appropriate training or had their competencies checked; we were told that training in this area would be completed by September 2011.

Records were clear and accurate and storage was secure.

People who lived at Pendle View had been assessed as unable to manage their own medicines and had delegated the responsibility to staff.

The management of medicines was audited each month and tablets were counted each day; the area manager told us that they were developing a more detailed audit tool which would help to identify any poor practice.