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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is compliant with this outcome. People who use services are protected by well trained staff and by clear policies and procedures.

User experience

One person told us she was looked after and felt safe living at the home. She told us she would be able to speak out if she or anyone else was not being looked after properly.

Other evidence

We were told that there were clear procedures to support staff and to keep people safe from harm. Staff also had access to procedures to support them with reporting any poor practice.

The staff team had received training to help them to recognise and respond appropriately to any signs of abuse or neglect and further update training was planned.

We spoke to staff who were able to describe what action they would take to respond to any suspicions of abuse or neglect.

The area manager told us that people who lived at Pendle View were able to raise any concerns with staff during reviews or informal discussions.

From training records it was clear that staff had not received any training to help them to deal with any difficult situations or challenging behaviours; the area manager told us that this level of training was not required and that there were clear procedures available for staff guidance.

There were procedures and safe systems in place to manage people’s money safely and the records were regularly checked to make sure they were accurate.