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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is compliant with this as the records gave a clear indication of the care and support that people needed and people were happy with the care and support they received.

User experience

One person who used the service told us she was involved in decisions about her care and knew about her care plan.

Other evidence

Records of care were maintained both on the computer and as paper records; care staff used paper records to record daily care and support and the area manager was updating the computerised records. We were told that training on the computerised system would be available for all staff.

The care plans included useful information about people’s likes and dislikes and indicated the care and support that they needed. It was clear that people were able to take everyday risks and encouraged to be as independent as possible with support from members of staff as needed.

From discussion with staff, review of records and from observation it was clear that staff were fully aware of people’s needs and what level of care and support they needed. We saw that people were involved in decisions about their care.

Staff maintained daily records of care and support which were written with respect and sensitivity and people had key workers to support them.

Health needs were monitored and records showed that additional support and advice had been accessed as needed.

There were opportunities to be involved in meaningful daily activities and to learn new skills that would help them to live independently.

Care records showed people were encouraged to be as independent as possible and take responsibility for their own lives with staff available to offer support as needed; their rights to privacy and dignity was acknowledged.

The content of care plans was monitored as part of the review visits done by the area manager; we were told that some computerised records could also be accessed by head office to assist with this process.