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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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Overview

Inspection carried out on 18, 23 May 2011

During a routine inspection

At the time of our visit there were two people living at Pendle View; we were able to get the views about the service from one person.

We were told that people who used the service were able to make decisions about their care and knew about their individual care plans.

They told us they were involved in the planning, shopping and preparing of meals and were given support and advice from staff about healthy eating.

We were told “it is a nice clean house” and that people who lived at Pendle View were responsible for “keeping our rooms tidy and clean”.

They said “there are always enough staff around” and “I like the staff”; one person who worked at the home also thought there were enough staff to meet people’s current needs.

They told us they were looked after and felt safe living at the home and would be able to speak out if anyone was not being looked after properly.

People who lived at the home were able to discuss their care and raise any concerns about how the home was run; one person said they would talk to staff or a social worker if they had any concerns and said “staff listen”.