During our visit we found the home to be comfortable, clean and tidy. There were effective systems in place to make sure the home was in a good state of repair.
There was a clear system for raising any complaints; people told us they were happy with the service they received. People were happy with the staff team and told us they were provided with staff support when they needed.
People told us they were happy with the care and support they received from staff. People said they were happy with the staff team and said they 'felt safe'.
Staff told us they were given the training and support they needed to do their jobs properly. They told us they would feel confident to speak out against poor practice if needed and were provided with the training they needed to keep themselves and other people safe.
People who used the service were aware of the complaints procedure and told us they
would speak to staff if they had any concerns.