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Archived: Willow Brook Care Home Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 1 June 2015

Willow Brook Care Home is registered to provide accommodation and personal care for up to 49 older people. There were 37 people living at the home at the time of our inspection.

This unannounced inspection took place on 26 March 2015. At our previous inspection on 12 June 2014 we found the provider was not meeting all the regulations that we looked at. We found concerns in relation to, records, infection control, staffing, care and welfare of people, quality assurance, respecting and involving people and consent to care and treatment. The provider sent us an action plan detailing how and when they would make the necessary improvements and we found during this inspection that the improvements had been made.

At the time of this inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We found that staff treated people in a way that they liked and that there were sufficient numbers of staff to safely meet people’s needs. People received care which had maintained their health and well-being. Relatives were very happy with the care provided.

There were robust infection control procedures in place and staff were found to be following these.

Medicines were stored correctly and records showed that people had received their medication as prescribed. Staff had received appropriate training for their role in medicine management.

Staff supported each person according to their needs. This included people at risk of malnutrition or dehydration who were being supported to receive sufficient quantities to eat and drink.

Staff respected people’s privacy and dignity. They knocked on people’s bedroom doors and waited for a response before entering. People told us that staff ensured doors were shut when they were assisting them with their personal care.

People’s needs were clearly recorded in their plans of care so that staff had the information they needed to provide care in a consistent way. Care plans were regularly reviewed to ensure they accurately reflected people’s current needs.

People confirmed they were offered a variety of hobbies and interests to take part in and people were able to change their minds if they did not wish to take part in these

Effective quality assurance systems were in place to monitor the service and people’s views were sought and used to improve it. The registered manager had introduced changes to support staff with additional meetings to discuss care and support to ensure that people were receiving a good quality of care and support.

Inspection areas



Updated 1 June 2015

The service was safe.

Medicines were safely managed.

There were sufficient numbers of staff with the appropriate skills to keep people safe and meet their assessed needs.

Staff were only employed after all the essential pre-employment checks had been satisfactorily completed.



Updated 1 June 2015

The service was effective.

Staff had been supported to care for people in the way they preferred.

People were helped to eat and drink enough to stay well.

People could see, when required, health and social care professionals to make sure they received appropriate care and treatment.

People’s rights were protected because the Mental Capacity Act 2005 Code of practice and the Deprivation of Liberty Safeguards were followed when decisions were made on their behalf.



Updated 1 June 2015

The service was caring.

Staff treated people with respect and were knowledgeable about people’s needs and preferences.

There was a homely and welcoming atmosphere and people could choose where they spent their time.



Updated 1 June 2015

The service was responsive.

People and or their relatives were involved with developing and reviewing their care plans. People were supported to take part in their choice of activities, hobbies and interests.

People’s complaints were thoroughly investigated and responded to in line with the provider’s policy



Updated 1 June 2015

The service was well-led.

There were various opportunities for people and staff to express their views about the service.

A number of systems were in place to monitor and review the quality of the service provided to people to ensure they received a good standard of care.