Hill House Care Home is a care home registered to provider accommodation and personal and/or nursing care to up to 75 people. The service provides support to older people, some of whom may be living with dementia. The service is a three-storey building, divided into six units, with extensive gardens that people can access.
At the time of our inspection there were 54 people living at the service, with four additional people having been admitted to hospital.
People’s experience of using this service and what we found
People received safe care and support. Staff understood their safeguarding responsibilities and the procedures to follow should they have any concerns.
Risks to people's health, safety and wellbeing were assessed and managed. People's care plans detailed current risks and included guidance for staff.
There were enough members of staff. Staff were visible and able to respond promptly to people. Safe recruitment processes were followed.
Medicines were managed safely, with people receiving their medicines as directed by the prescriber. Infection control measures were followed, and staff had access to sufficient Personal Protective Equipment (PPE).
The service was well-led. There were robust assurance systems in place to monitor quality across the service. Actions were taken and improvements were made, when identified.
The registered manager used a number of forums to seek feedback from people, their relatives and staff. The outcomes of audits, checks and feedback received were used to drive improvements at the service. The registered manager and provider had effective oversight of the service and used a ‘Quality Improvement Plan’ to ensure action was taken in response to the findings of assurance processes. The service worked in partnership with outside agencies.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was rated good (published 19 December 2017).
At the last inspection, the service was not rated (published 14 April 2021).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.