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Collingwood Grange Care Home Good

Inspection Summary

Overall summary & rating


Updated 19 October 2019

About the service

Collingwood Grange is registered to provide accommodation and personal care for up to 75 people with nursing needs some of whom were living with dementia. There were 64 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

On the day of the inspection there were sufficient staff at the service to support people with the needs. However, people, relatives and staff fed back that there were not always enough staff deployed on each floor. We have made a recommendation around this.

There had been recent allegations of abuse made which had been reported to the local authority. Once the provider and registered manager had been made aware of this they had taken quick and appropriate action to keep people safe from harm. They had worked openly with the local authority, Police and CQC.

Staff were aware of the risks associated with people’s care and ensured that people were provided the most appropriate care. Safety checks were undertaken at the service and there were plans in place to protect people in the event of a fire. People received their medicines when needed.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received appropriate training in relation to their role and were encouraged to progress. Nurses received clinical supervisions and were provided with updated clinical training. All staff were supervised in their role and staff told us that they felt supported.

People and relatives told us that staff were kind, caring and respectful towards them. We saw examples of this during the inspection. People were supported and encouraged to remain as independent as possible and were involved in decisions around their care.

There were sufficient activities and outings for people. Assessments of people’s needs were detailed prior to them moving into the service. Care plans were planned around people’s needs and staff were provided with sufficient guidance so that they could provide the most appropriate care.

People fed back that they enjoyed the food at the service. People’s nutritional and hydration needs were met, and people had access to healthcare professional support when needed.

There was a comprehensive system in place to assess the quality of care provided. People and relatives knew how to complain and were confident that complaints would be listened to and addressed. People, relatives and staff thought the leadership of the service was robust and effective.

Previous Inspection

The last rating for this service was Good (Report published 1 November 2017.)

Why we inspected

The inspection was prompted in part due to concerns received about allegations of abuse which had led to three members of staff being dismissed by the provider. A decision was made to bring the inspection forward in response to these concerns and examine any on-going risk to people.

Whilst we found no evidence during this inspection that people were at risk of harm there is an current investigation being carried out by the Police that has yet to conclude and report on its findings.

Follow up

We will continue to closely monitor information we receive about the service from the Police and our partner agencies. If we receive any concerning information we may decide to re-inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 19 October 2019

The service was safe.

Details are in our safe findings below.



Updated 19 October 2019

The service was effective.

Details are in our effective findings below.



Updated 19 October 2019

The service was caring.

Details are in our caring findings below.



Updated 19 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 19 October 2019

The service was well-led.

Details are in our well-led findings below.