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Inspection Summary


Overall summary & rating

Good

Updated 15 December 2018

We inspected Westport Care Centre on 13 November 2018. This was an unannounced inspection.

At the last inspection which took place on 9 and 10 May 2016, the service was rated Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Westport Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Westport Care Centre is a residential care home and provides personal care and dementia care for 42 older people. The home is a large detached building and the accommodation is set out over four floors.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback from people and their relatives about the caring and friendly attitude of staff. Staff demonstrated that they knew people well and understood their preferences and how they wanted to be cared for. Feedback about the registered manager was also positive, with relatives telling us they would not hesitate to approach her if they wanted to discuss anything. The registered manager had an open-door policy where people felt able to come and speak with her if they wanted to.

There were robust recruitment procedures in place and newly employed staff received a through induction to the service. Staff training was up to date and this was achieved through refresher training that was offered on a regular basis. Staff told us they felt supported and were able to provide feedback through supervisions and feedback surveys.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received appropriate support in relation to their medicines and general health care needs. Care plans supported this practice.

The service was proactive in responding to complaints or any incidents and accidents. Learning took place following these which demonstrated the providers’ commitment to improving.

The provider worked collaboratively with external stakeholders to provide joined up care to people.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 15 December 2018

The service remains Good.

Effective

Good

Updated 15 December 2018

The service remains Good.

Caring

Good

Updated 15 December 2018

The service remains Good.

Responsive

Good

Updated 15 December 2018

The service remains Good.

Well-led

Good

Updated 15 December 2018

The service remains Good.