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Outlook Care - Veronica Close Good

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Inspection report

Date of Inspection: 28 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF


Inspection carried out on 28 January 2013

During a routine inspection

We spoke with people who use the service but due to the degree of their learning disabilities they were not able to give us a great deal of verbal feedback about the quality of the service. We observed how people were supported by the staff team and we spoke with people�s relatives. People were happy at Veronica Close and liked the staff. Relatives we spoke with felt that the staff were approachable and that the service their relative�s received was good. One relative we spoke with told us �I�ve never had a problem since she�s been there, I�ve got no complaints�. Another relative told us �she is very happy there, they look after her well�.

People were supported and cared for according to individual assessed need and were involved in decision making about their care. There were appropriate arrangements in place to safeguard people form abuse and there were suitable numbers of trained staff to meet the needs of the service. Quality monitoring checks were in place to ensure the service met suitable standards.