Background to this inspection
Updated
12 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted on one inspector.
Service and service type
Outlook Care – Waterside Lodge Recovery Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback
from the local authority quality monitoring team who worked with the service. We used the information the
provider sent us in the provider information return. This is information providers are required to send us with
key information about their service, what they do well, and improvements they plan to make. This
information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service about their experience of the care provided. We spoke with five members of staff including the registered manager, deputy manager, activities coordinator, and two care workers.
We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two relatives of people living at the service.
Updated
12 February 2020
About the service
Outlook Care - Waterside Lodge Recovery Centre provides accommodation and 24 hour support with personal care for up to 16 adults with mental health needs. At the time of our inspection there were 16 people using the service.
The care home is an adapted property accommodating people across two floors along long corridors. There were two communal lounges and kitchens and a medium sized garden.
People’s experience of using this service and what we found
People and their relatives told us the service was safe. However, relatives told us, and we found one staff member to occasionally speak to people in a brusque manner. We have made a recommendation in relation to dignity and respect.
The service had assessed the risks people faced and developed plans for staff to help prevent them. People’s medicines were managed safely and they had access to healthcare support.
People, their relatives and staff felt there were enough staff to meet their needs. Records showed staff were recruited safely. Staff received training to help them carry out their roles. People were supported to eat and drink enough and encouraged to eat a balanced diet.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records were personalised to reflect people’s preferences. People told us staff knew how they wanted to be supported and were caring. Staff supported people’s diversity and independence.
The provider had systems in place to monitor the quality of the care provided. People’s relatives told us they felt confident to make a complaint about the service if required. Staff and relatives spoke highly of the management team and reported the service had a positive and open culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.