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Outlook Care - Summit Road Good

Inspection Summary


Overall summary & rating

Good

Updated 12 May 2018

Outlook Care - Summit Road is a fully accessible residential care home for people with a learning disability and complex needs. At the time of inspection there were six people using the service which is the maximum number of people the service can accommodate.

At our last comprehensive inspection in September 2015 the service was rated ‘Good’. At this inspection we found the service remained good but we made a recommendation in relation to staff training.

Staff had not always received refresher training to support them to carry out their roles effectively. The provider’s quality monitoring procedures did not highlight this issue.

People were protected from the risk of potential abuse. Staff were knowledgeable about safeguarding procedures and knew what to do if they had concerns about the service. People were protected from risks to their health and wellbeing because risk assessments to guide staff were accurate and provided staff with sufficient detail about how to manage specific risks.

Medicines were well managed and there were enough staff to meet people's needs.

Newly appointed staff were supported in their role by an induction period. Staff developed caring relationships with people using the service and respected their diversity and dignity.

People were supported to get enough to eat and drink and people had access to healthcare professionals.

People and their relatives were involved in planning their care and care records included information about people's likes and dislikes and promoting their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a positive and open culture at the service.

Inspection areas

Safe

Good

Updated 12 May 2018

The service remained good.

Effective

Good

Updated 12 May 2018

The service remained good.

Caring

Good

Updated 12 May 2018

The service remained good.

Responsive

Good

Updated 12 May 2018

The service remained good.

Well-led

Good

Updated 12 May 2018

The service remained good.