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Outlook Care - Hulse Avenue Good

Inspection Summary

Overall summary & rating


Updated 1 February 2018

1a Hulse Avenue is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At our last inspection on 9 July 2015, the service was rated ‘Good’. At this inspection on 18 December 2017, we found the service remained ‘Good’.

1a Hulse Avenue is a five bedded care home for people with learning disabilities and autism. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. At the time of our inspection, there were five people using the service.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

People continued to receive safe care. At our last inspection we made a recommendation for the provider to review their staffing levels to ensure that people were supported safely. At this inspection, we found the provider had made improvements to ensure there were enough staff on duty to support people safely.

Pre employment checks were carried out, which ensured that staff were suitable to work with people who needed support.

Systems were in place to ensure medicines were administered safely and when needed.

Equipment in the service was safe to use. They were maintained and serviced regularly. People lived in an environment that was clean, safe and suitable for their needs.

Staff knew how to keep people safe. Risks to them were identified and there was guidance in place for staff to minimise these risks. People were supported by staff who had received training to provide a safe and effective service.

People continued to be supported by experienced staff who received training and support to enable them to continue to provide an effective service.

People’s nutritional needs were met. Staff worked with health and social care professionals, such as speech and language therapists and GPs, to ensure that people remained healthy and well.

The service was caring. Staff treated people with dignity and respect. They provided support to people at the end of their life that was caring, sensitive and respectful.

People were supported to have choice and remain as independent as possible. The service was compliant with the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. People and relatives were involved in decisions about their care. They were able to provide feedback and make suggestions about what they wanted from the service.

People continued to receive care and support that was responsive to their needs. They were supported by caring staff who treated them with respect. Their privacy and dignity were maintained. We saw that staff supported people patiently and were attentive to their needs. They engaged with people in a kind and considerate manner, which helped to foster a positive atmosphere in the service.

People were able to engage in activities and social events that they enjoyed. They were able to provide feedback and make suggestions about what they wanted from the service.

The service continued to be well led. Since the last inspection, a new register manager had started to manage the service. They had implemented systems to ensure the service the quality of service was monitored regularly and there was a positive culture of improvement.

Inspection areas



Updated 1 February 2018

The service was safe. There were sufficient numbers of staff on duty to provide safe care to people.

Staff were aware of the steps to take to report any allegations of abuse.

Medicines were managed safely by staff and people received them on time.

There were safe recruitment procedures in place.

Any accidents or incidents were investigated and recorded and lessons were learnt to reduce any reoccurrence.



Updated 1 February 2018

The service remains effective.



Updated 1 February 2018

The service remains caring.



Updated 1 February 2018

The service remains responsive.



Updated 1 February 2018

The service remains well-led.