The Care Quality Commission
  • Care Home
  • Care home

Archived: Outlook Care - Beauly Way

Overall: Good read more about inspection ratings

Rise Park, Romford, Essex, RM1 4XD (01708) 756624

Provided and run by:
Outlook Care

All Inspections

11 January 2018

During a routine inspection

We carried out an unannounced inspection of Beauly Way on 11 January 2018. Beauly Way is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Beauly Way is a six bedded care home for people with learning disabilities and autism. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. At the time of our inspection, there were five people living in the home.

At our last inspection on 10 July 2015 the service was rated ‘Good’. At this inspection, we found the service remained ‘Good’.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

People continued to receive safe care. Risks to people were identified and there was guidance in place for staff to minimise these risks and safeguard them from abuse.

Systems were in place to ensure medicines were administered safely and when needed.

Equipment in the service was maintained and serviced regularly. People lived in an environment that was safe and suitable for their needs.

Any accidents or incidents were investigated and recorded. Lessons were learnt by all staff to minimise the risk of reoccurrence.

There were enough staff on duty to support people. Recruitment processes were safe, which ensured that staff were suitable to work with people who needed support.

People continued to be supported by staff who had received training to provide an effective service.

People were supported to have choice and remain as independent as possible. The service was compliant with the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. People and relatives were involved in decisions about their care.

People’s nutritional needs were met. Staff worked with health and social care professionals, such as speech and language therapists and GPs, to ensure that people remained healthy and well.

People continued to receive support from staff who were caring and which was responsive to their needs. They were supported by caring staff who treated them with respect. Their privacy and dignity were maintained.

We saw that staff supported people patiently and were attentive to their needs.

People were able to engage in activities and social events that they enjoyed. They were able to provide feedback and make suggestions about what they wanted from the service. There was a complaints procedure in place, although no complaints had been received by the provider since the last inspection.

The service continued to be well led. Since the last inspection, a new registered manager had been appointed to manage the service. They ensured the quality of the service was monitored regularly.

10 July 2015

During a routine inspection

We carried out an inspection of Beauly Way on 10 July 2015 and the inspection was unannounced. We last inspected the service on 28 December 2013 and found the service to be compliant with the regulations in all areas inspected.

Beauly Way provides accommodation and support with personal care for up to five male adults with autism. On the day of our visit there were five people using the service.

The service had a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with told us that they were happy living at Beauly Way and did not ever want to leave. People were keen to tell us they felt safe and cared for. The service operated a person centred approach to the delivery of care. This meant that people were at the centre of the care they received.

The service demonstrated good practice with regards to medicine administration, recording and auditing. Audits were carried out by competent staff three times a day.

Robust systems were in place to ensure people’s safety was maintained at all times. For example, we looked at risk assessments and found these to be comprehensive and reviewed and updated regularly. Staff had a good understanding of safeguarding and whistleblowing and knew their responsibility if they suspected or witnessed any form of abuse. Staff were able to tell us the different types of abuse and how these might manifest in someone’s behaviour. This meant that people were protected against the risk of abuse.

The service had comprehensive policies and procedures relating to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). These aim to make sure that people in care homes, hospitals and supported living are looked after in a way that does not deprive them of their liberty and ensures that people are supported to make decisions relating to the care they receive. Services should only deprive someone of their liberty when it is in the best interests of the person and there is no other way to look after them, and it should be done in a safe and lawful manner. The service was planning a management review of their MCA and DoLS processes in line with local authority in-put.

Staff were observed treating people with respect, compassion and kindness. People’s dignity was maintained throughout the inspection and staff ensured people’s privacy was respected at all times. People told us staff were kind and helpful towards them and that they liked spending time with their keyworker and could talk to them about anything.

Staff received on-going comprehensive training in order to effectively carry out their roles, and records showed that staff had received all mandatory training and additional training was scheduled for all staff. This meant that people were supported by knowledgeable staff who could meet their needs.

4 December 2013

During a routine inspection

Due to people's communication needs we were only able to have limited discussions with people who used the service. As part of our inspection we also spoke with relatives and the independent advocate who visited and provided advocacy services on people's behalf. One person told us "I like it here, I like the staff."

We found people's needs were assessed and care was planned and delivered in line with their individual support plan. We found that support plans were in place which set out how the service would meet the assessed needs of people, for example in relation to personal care. The advocate told us 'all staff demonstrate good care, I speak to all the residents.'

People had access to health care professionals including GP's and speech and language therapists. There were appropriate systems in place to protect people from potential abuse. We found care was provided in an environment that was suitably designed and adequately maintained. Various safety checks were carried out, such as checks on the fire alarms and gas and electrical appliances to make sure the premises were safe.

Staff recruitment procedures were in place which included staff having to supply employment references and undertaking a Disclosure and Baring Service (DBS) check. A DBS check is a check carried out to see if the person had any criminal convictions of if they were on any list that bars them from working with children or vulnerable adults. The service had a complaints procedure in place. This was provided in a format that met people's needs. We were told that no complaints had been received by the service in the past year.

8 February 2013

During a routine inspection

People we spoke with told us that Outlook Care, Beauly Way provided a good service. We were limited in the amount of people we spoke with who used the service as verbal communication was limited. As part of our inspection we also spoke with people's relatives and with the independent advocate, not employed by the service, who visited and advocated on people's behalf.

One person who used the service told us 'I love it here, they're very nice to me'. We were also told 'I can go to (the manager) if I need any help'. Relatives and the advocate told us 'staff are a good bunch, they respect our privacy when I go there'. Another person told us 'I have no qualms, I don't suffer fools gladly and I'm very happy with them all'.

We found that people's needs were being met according to individual assessed need and that people were involved in making decisions about their own care. There were appropriate arrangements in place to protect people from potential abuse and there were enough suitably trained staff to meet people's needs. There were also suitable processes in place to monitor the quality of services that were provided to people.