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Archived: L'Arche London

Overall: Good read more about inspection ratings

15 Norwood High Street, London, SE27 9JU (020) 8670 6714

Provided and run by:
L'Arche

Important: This service is now registered at a different address - see new profile

All Inspections

8 October 2015

During a routine inspection

L'Arche Lambeth Supported Living service provides support and personal care to adults with a learning disability in their own homes. At the time of this inspection there were 18 people using the service. There were eight separate accommodations for these people.

The service has met standards of quality and safety at the inspection carried out on 29 August 2015.

This inspection took place on 8 October 2015 and was unannounced.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy with the support they received. Staffs were provided with training and support they required to deliver effective care for people. There were sufficient staff to meet peoples’ needs. Staff helped people to identify and manage any risks to their safety. Safe recruitment practices ensured that staff were suitable to care for vulnerable people and had knowledge and skills to undertake their duties.

People were given choices and were involved in making decisions about their care. Staff provided individual support ensuring that people had opportunities to plan their care. Staff supported people to make decisions for themselves on a daily basis. A Mental Capacity Act (MCA) 2005 was applied where people needed support to make some choices . The MCA provides protection for people who may lack capacity to make some decisions for themselves.

Staff supported people with their health needs. Staff regularly assessed their needs making sure that the support provided was in line with good practice. People had individual care plans which instructed staff on their health needs and how the care should be delivered in line with good practice. Staff were knowledgeable about people’s health needs and asked for support from health professionals where appropriate. People had their nutritional needs identified and made choices about the food they wanted to eat.

People liked their supported workers. Staff used people’s preferred communication methods making sure they were heard. People felt their privacy and dignity were respected. Staff supported people to attend activities of their choice and encouraged them to maintain friendships in the community. People were encouraged to learn new skills in order to maintain their independence.

People were provided with care that met their needs. Systems were in place to monitor people’s care and changes were made to support plans if their needs changed. The provider had obtained people’s feedback on the services they received and addressed the issues identified.

The management team checked on the quality of care provided and made changes to improve it when necessary. People knew the managers well and were happy with the leadership at the service. Systems were in place to ensure effective care for people. Staff received support from the management team when required. Staff were encouraged to make suggestions and be involved in developing the service.

29 August 2013

During a routine inspection

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. This was because staff had given people using the service appropriate information and support to understand their care needs. One person who had been using the service told us that they were happy and the 'Staff were brilliant'.

Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw that staff supported people to manage their healthcare needs and social lives. We saw that people were enabled to take risks as part of developing their independent living skills.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff understood what to do if they witnessed or suspected that any form of abuse was happening and what action to take to keep people safe.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff told us they felt supported in their roles and had opportunities to train and develop their skills.

The provider had an effective system to regularly assess and monitor the quality of service that people received. We found the service to be responsive to people's concerns, acting quickly to resolve any quality concerns raised.

22 August 2012

During a routine inspection

One person who uses the service told us that they felt safe with staff and trusted them.

We heard that people were fully involved in planning their own care and support and setting their own life goals. We heard of the steps taken to make information like care plans accessible to the person they were about.

One person told us about ways that staff were supporting them to stay safe, eat healthily and become more independent.

Staff told us that the training they received equipped them to understand and meet the needs of the people they were supporting.

14 December 2010 and 19 January 2011

During a routine inspection

The people who use this service, and their relatives, told us that staff were polite, caring and understanding and that they always turn up on time.

People are involved in planning their care and support needs and emphasis is placed on making the planning process accessible to people with a learning disability.

People told us that they are involved in the running of the service and are part of the wider L'Arche community of services in the area. This provides opportunities for people to make friends and develop a wider social network.

Staff provide people with personalised support that takes into account their individual health and social care needs and their personal aspirations.