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Archived: Droitwich Knee Clinic

This service is now registered at a different address - see new profile


Inspection carried out on 20 December 2012

During a routine inspection

During our inspection we looked at the care notes of three people, spoke with two people who attended the clinic, a senior doctor, the clinic nurse, the physiotherapist and the receptionist.

We received positive comments about the information that was provided to people. One person said, Excellent, I don't have to ask for it." People told us that all options for treatment were fully explained to them so they were able to make informed decisions about their treatment. People who used the service experienced safe and appropriate care for their disorders. A person said, "Just had physio. Always discuss progress levels and amount of pain since last visit."

We found that there were good standards of hygiene throughout all areas of the clinic. This meant that staff actively promoted infection control procedures.

There was an effective complaints procedure in place. We found that the clinic staff had not received a formal complaint during the last twelve months.

Inspection carried out on 16 November 2011

During a routine inspection

Patients who use the service experience safe and appropriate care and support that meets their identified needs.

Patients who use this clinic told us they were very happy with the care, treatment and support they had received. They said "staff always have a smile", and "I was treated with the utmost professionalism and kindness. I am well on the mend".

Reports under our old system of regulation (including those from before CQC was created)