Archived: Complete Nursing and Care Solutions Limited

Updated 11 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection was carried out by an inspector on 15 and 21 September 2016. The provider was given 48hrs notice of our first inspection visit because the location provides a domiciliary care service and we needed to be sure a member of staff would be available.

Before our inspection, we reviewed information we held about the provider such as, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law. We also took into account other information the provider had sent us about their service. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report.

During this inspection we visited the provider’s office located in the village of Yelvertoft in Northamptonshire. We looked at the care and support records of six people using the service and five records in relation to staff recruitment and training. We also looked at records related to the quality monitoring of the service, such as the survey questionnaires sent out by the provider and returned by people using the service. We spoke with the registered manager about the day-to-day management of the service. We also met and spoke with three of the care staff team about their role and the training and support they received to enable them to do their job. With their prior agreement we visited three people at home to ask them about their experience of using the service and spoke with two relatives that were present when we visited.

Updated 11 October 2016

This inspection took place on 15 and 21September 2016.

Complete Nursing and Care Solutions provides a domiciliary support service to enable predominantly older people to continue living at home. The service no longer provides a nursing agency service. When we inspected the service provided support with personal care to 52 people living in the Daventry and surrounding villages area of Northamptonshire.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People benefited from a service that was appropriately managed so that people received their service in a timely and reliable way. People also benefitted from receiving personal care and support from trained staff that were caring, friendly, and responsive to people’s changing needs. People’s right to make day-to-day choices about how they preferred their care and support to be provided was respected and this was reflected in their agreed care plans.

People were supported in their own home by staff that were able to meet their needs safely. Staff were able to demonstrate that they understood what was required of them to provide people with the safe support they needed to remain living independently in their local community. There were sufficient numbers of staff employed to meet people’s assessed needs. People were protected from the risks associated with the recruitment of staff unsuited to the role by the provider’s recruitment procedures. Comprehensive risk assessments were also in place to reduce and manage the risks to people’s health and welfare.

People had the guidance they needed to raise concerns or make a complaint. There were procedures in place to ensure complaints were appropriately investigated and action was taken to make improvements to the service when necessary.