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Caritas Care Limited - 218 Tulketh Road Good

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Inspection report

Date of Inspection: 4, 5, 8 July 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF | 84.07 KB

Overview

Inspection carried out on 4, 5, 8 July 2013

During a routine inspection

We visited Caritas Care on 5th July 2013 as part of our schedule of routine inspections. We spoke to a professional involved in the care of a person on 5th July 2013 and a family member on 8th July 2013.

We looked at outcomes 4, 8, 13, 16 and 21 and found compliance with all these outcomes.

People that used the agency, a relative and professional involved in the care of a person told us that people’s health care needs were very well managed. Words such as professional and responsive were used to describe the agency.

People told us that they received support to keep themselves healthy and well by having guidance and support about good personal hygiene and food preparation available to them. They told us that the agency supplied them with soap and towels in their kitchen, bathroom and toilet so they could wash their hands when needed.

People told us they had support from the same staff team and that the support they had was flexible to meet their needs and support them to pursue social and leisure interests.

People told us that they were asked about the service they received and that they could contribute toward the agency’s development or ask for their care to be changed to their liking. One person said, “When …. moved jobs and not my team leader I asked what would happen as she knows me. The lady replacing her wasn’t starting straight away so they agreed until she did and the new lady got to know me that …. would still be my team leader. That’s great”.