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Inspection Summary

Overall summary & rating


Updated 26 October 2018

The inspection took place on 25, 26 and 27 September 2018 and was announced.

One Community offers a range of services to the local authority but the part of the service which is regulated and inspected is known as the ‘Care and Respite Service’, or the ‘Take a Break Service’. The service supports people, who may be older, disabled, have physical or mental health needs and who live with other people who care for them, known as ‘carers’. A ‘sitting’ service enables carers to have a break for a few hours, on a weekly, fortnightly or monthly basis. Some of the people receiving support were also in receipt of a care package that was provided by other care providers who would undertake personal care on a more regular basis.

The main role of staff at One Community is to be with people who would be vulnerable if left alone, to ensure they are safe. Whilst spending time with people, they engage in conversation or activities, if the person wishes. Additionally, people sometimes require support with personal care, such as going to the bathroom. The service does not offer personal care as a stand-alone service although it is registered to provide this if needed. At the time of our inspection the service provided care and support to 18 people, but not everyone required support with personal care.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe because staff understood their role and responsibilities to keep them safe from harm. Staff had received training to deliver care safely and to an appropriate standard.

Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.

People were supported by staff that promoted their independence, respected their dignity and maintained their privacy.

Care plans reflected people's individual needs and preferences and were regularly reviewed to ensure that they continued to meet people's needs.

Risks to people had been assessed and reviewed regularly to ensure people’s individual needs were being met safely.

Recruitment processes were robust to make sure people were cared for by suitable staff. There were sufficient numbers of staff deployed to meet people’s needs and to keep them safe from harm.

Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.


There was an effective complaints system in place. People told us they were confident to raise any issues about their care and that they would be listened to and addressed.

People told us the service was well-led and managed by an effective and organised management team.

Systems were in place to monitor and improve the quality of the service provided.

Inspection areas



Updated 26 October 2018

The service remains safe.



Updated 26 October 2018

The service remains effective.



Updated 26 October 2018

The service remains caring.



Updated 26 October 2018

The service remains responsive.



Updated 26 October 2018

The service was well-led. Effective audits and systems to measure the quality of the service were in place and actions identified were acted upon.

The manager and staff with management responsibilities knew their role and responsibilities in ensuring a high standard of care.

Records relating to people's care were accurate, up to date and stored appropriately.