People told us they were very satisfied with the care and support they received. People described the service as 'Excellent.' One person said that they 'Don't know what we'd do without them.'People said the staff were punctual and always stayed for the full time agreed. Staff were friendly and kind and spoke respectfully to them. People said they could laugh and chat with staff and they never felt rushed by them. Staff were described as discreet because they did not talk about their other clients in front of people. The people we spoke with said that staff were competent and appeared well trained. They understood what support was needed and always delivered the care and support that had been agreed.
We were told that people did not have any concerns or complaints about the service but that they knew how to complain because they had been given a copy of the complaints procedure. One person said that they would speak with the manager to resolve any difficulties and would only formally complain if the difficulties could not be resolved.
People we spoke with said that they were fully consulted about the care and support package they received and that the service regularly reviewed the care given. They confirmed they had a copy of the care plan and that they could request changes to the care and support package at any time.